Shipping policy

Where we ship. Fetch & Field ships within the United States only. We do not currently ship internationally, to U.S. territories, or to freight forwarders.

How your order ships. Every product in our shop ships directly from the brand that makes it — Minnesota balm crafters, Tennessee weavers, Pacific Northwest tag makers. That keeps products fresh and partner brands independent. It also means:

•          Orders with items from multiple brands arrive in separate packages, sometimes on different days. You’ll receive tracking for each package.

•          Processing time: most items ship within 2–5 business days of your order. You’ll get a shipping confirmation email with tracking as each package leaves.

•          Transit time: typically 3–7 business days once shipped, depending on your location and the brand’s home base.

Shipping costs. Calculated at checkout based on your order and address.

Order changes and cancellations. Need to fix an address or cancel? Email us as soon as possible at support@fetchandfield.co. Once a partner brand has processed your order, we can’t reroute or cancel it — but our returns policy has you covered.

Lost or damaged in transit. If a package arrives damaged or tracking stalls for more than 5 business days, email us with your order number and (for damage) a photo. We’ll replace the item or refund you — you won’t be stuck refereeing between carriers and brands. That’s our job.

Questions. Email support@fetchandfield.co and a human will get back to you within one business day.